FREQUENTLY ASKED QUESTIONS (FAQs)
HOW TO MAKE THE BOOKING?
- Please
sign up for an account to make a booking.
- After
successfully signing up for an account, please verify your email. Please check
your Junk and Spam just in case it might be there.
- Once
your email has been verified, please log in to your account to continue with
the booking.
HOW TO DO SELF CHECK IN?
- Please
click “Self-Check-In”. Self-Check-In is available 2 days before the booking
date.
- Then
click “Submit.”
- You
will receive a copy of the indemnity form in the email.
- Please
print the indemnity form and bring it during registration day for Kinabalu
Parks staff reference.
HOW TO CHANGE THE DATE OF CLIMBING?
- Please
select a new date of climbing with availability.
- Please
call 088 273 238 (ticketing and website).
- The
invoice for changing the date will be issued and sent to your email.
- Please
send us the invoice and the proof of payment through email as our reference at
the appointed time for further action.
- We
will inform you once the date is changed.
- Please
check your ticket on your booking account. For your information, the invoice
will remain the same. Only the ticket will be changed. (if the date of the
ticket is not changed, please email us back for assistance)
HOW TO UPGRADE THE PACKAGE?
- Please
select a new date of climbing with availability.
- Please
call 088 273 238 (ticketing and website).
- The
invoice for the upgrade package will be issued and sent to your email.
- Please
send us the invoice and the proof of payment through email as our reference at
the appointed time for further action.
- We
will inform you once the upgrade is made.
- Please
check your ticket on your booking account. For your information, the invoice
will remain the same. Only the ticket will be changed. (if the date of the
ticket is not changed, please email us back for assistance)
HOW TO DOWNGRADE THE PACKAGE?
- Please
select a new date of climbing with availability.
- Please
call 088 273 238 (ticketing and website).
- As
for downgrade packages, we will send them to your email for acknowledgment of
the downgrading package. (For your information, the remaining balance of the
downgrading package is not returnable or refundable)
- Please
revert us back the documentation for further action.
- We
will inform you once the downgrade is made.
- Please
check your ticket on your booking account. For your information, the invoice will
remain the same. Only the ticket will be changed. (if the date of the ticket is
not changed, please email us back for assistance)
WHAT TO BRING DURING REGISTRATION DAY?
- Photocopy
of identity card (IC) or passport.
- Indemnity
form.
- Invoice
of the booking and e-ticket.
LIST OF OTHER FEES THAT NEED TO BE PAID DURING
REGISTRATION:
- Entrance
fees - Cashless
- Mountain
Guide fees
- Certificate
fees - Cashless
- Transportation
fees (from registration counter to starting point of climbing – Timpohon gate)
- Porter
fees (Optional)
